Mobile Assist Platform™

The only Mobile Platform with Contact Center DNA.

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Mobile App Assist

A frictionless method that distributes a unique link to the customer, allowing them to easily download the client’s app; complete with click-thru tracking, reporting and analytics.

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Mobile Message Assist

Allows call center agents to send a standard, or customer specific, message containing unique clickable links.

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Interactive Text Response (ITR)

Supports an automated, multiple response, SMS dialogue; similar to IVR, but with SMS – not unlike the way many people communicated as it is!

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Live Mobile Agent Assist (chat)

Allows agents, from their desktop, to conduct a live, interactive, chat directly on the customer’s mobile device.

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Web-2-Mobile Connect

Teach your web app to text! An easy, plug & play mobile messaging interface to Cielo’s platform allowing you to send one, or many standard or custom messages direct from your own web enabled applications.

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Clients

Web-to-Mobile Connect™

Mobile App Assist allows the Advisor to quickly and easily deliver the mobile banking app directly to the customer. Increases call center productivity by moving the support dialogue into the hands of the customer while ensuring mobile app adoption rates during the customer engagement.

Designed to reduce average handle time, Mobile App Assist integrates directly into the Call Center and Retail Branch customer support systems.

Supports BOTH email and SMS delivery of the app and tracks mobile app downloads, uniquely by customer and the Agent, for reporting.

Cielo’s Web-to-Mobile Connect™ provides Eye Media with the industry’s most flexible, yet cost effective messaging platform, allowing them to deliver the future of OOH advertising.

Using proximity technology and Cielo’s Mobile Assist Platform™, Eye Media injects traditional media with a digital response; converting the customer through a unique and measurable experience.

Cielo created and hosts the opt-in (sign up) form (or widget) which is served on the client’s website.

Cielo maintains the active opt-in and opt-out database along with sending confirmation messages (email OR SMS).

CieloMessage integrates local allergy content and matches it to the consumer’s location in the opt-in databased.

When Pollen Levels in the consumer’s local exceed moderate levels, CieloMessage automatically sends a text message containing a link back to the BENADRYL mobile site

The mobile site displays the detailed allergy content their region. The consumer also has the ability to obtain a coupon.

Industry Insights

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Teach Your Web App to Text




Web-to-Mobile Connect™ enables any web app or service - online or mobile – to connect with any mobile customer across any carrier in North America.

Signup and Download the API

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