Reduce abandonment and improve your customer experience.
Cielo Chatbot Assist™ is a true two-way SMS chatbot solution that allows contact centers to quickly deploy an In-Queue Chat solution. Chatbot Assist™ supports many of the most common customer service transactions including:
Product and Warranty Registrations
Proof of purchase with Mobile Image Upload
Service, Parts and Appointment Scheduling
Order Confirmation, Status and Updates
Product Returns and Shipping Label Requests
Cielo’s chatbot immediately engages your customers in the very first text message. SMS is ubiquitous and transitions the customer smoothly. That means more customers can be deflected out of the queue and proactively serviced without them needing a special messenger app. Reduce abandonment rates with Cielo’s Queue-to-Chat transition solution.
As a result, your chatbot adoption will be higher, allowing you to serve more customers waiting on hold. Not only that, it’s more secure and your customers won’t worry about their mobile data usage!
Cielo’s AI Discovery and Development allows you to quickly build complex chatbot conversations using your existing contact center procedures, transcripts and expert knowledge. That means less coding, which dramatically increases the return on your AI investment.
Cielo integrates with any IVR to immediately determine if the caller is using a mobile device. If they are, you have the option to smoothly transition them from the queue to an intelligent, two-way SMS chat.
Interested in hearing more? Contact us for a demo today!