Mobile Assist Platform™
The only Mobile Platform with Contact Center DNA.
IVR to SMS
Deflect Low Touch Calls In Your Call Queue
A simple, plug & play solution which diverts routine customer engagements. Sends a SMS which handles Order Status, Product Returns, Password Resets or videos that resolve common repetitive issues; freeing Live Agent time & eliminating abandonment.
Easily deploy true 2-way SMS chatbot solutions directly in the call queue. Intelligently deflect and proactively engage any customer. Cielo's SMS chatbot doesn't require a special "Messenger" app allowing you to smoothly transition every customer. Chatbot Assist™ integrates directly with your IVR system boosting the return on your AI investment.
Mobile App Assist
Putting emphasis on the reduction of AHT and improving 1st contact resolution, Mobile App Assist is a frictionless method that distributes a unique link to the customer, allowing them to easily download the client’s app; complete with click-through tracking, reporting and analytics.
Allows enterprises to easily and quickly deploy complete mobile SMS and Email based electronic document applications. eDisclosure is an end-to-end solution that also captures a customer’s signature consent on their touch-screen mobile device – without the need of an expensive cumbersome downloaded mobile app.
Mobile App Assist allows the Advisor to quickly and easily deliver the mobile banking app directly to the customer. Increases call center productivity by moving the support dialogue into the hands of the customer while ensuring mobile app adoption rates during the customer engagement.
Designed to reduce average handle time, Mobile App Assist integrates directly into the Call Center and Retail Branch customer support systems.
Supports BOTH email and SMS delivery of the app and tracks mobile app downloads, uniquely by customer and the Agent, for reporting.
Dyson is closing the Customer Care gap by engaging the customer on hold.
Allowing Customer Service Agents, from their desktop, to conduct a live SMS chat directly on the customer’s mobile device while the customer is still on hold waiting for their call to be routed to the next available agent.
Designed specifically for true Mobile Chat - does not require the customer to use their mobile browser with a web-base chat application.
Cielo’s Web-to-Mobile Connect™ provides Eye Media with the industry’s most flexible, yet cost effective messaging platform, allowing them to deliver the future of OOH advertising.
Using proximity technology and Cielo’s Mobile Assist Platform™, Eye Media injects traditional media with a digital response; converting the customer through a unique and measurable experience.
Cielo created and hosts the opt-in (sign up) form (or widget) which is served on the client’s website.
Cielo maintains the active opt-in and opt-out database along with sending confirmation messages (email OR SMS).
CieloMessage integrates local allergy content and matches it to the consumer’s location in the opt-in databased.
When Pollen Levels in the consumer’s local exceed moderate levels, CieloMessage automatically sends a text message containing a link back to the BENADRYL mobile site
The mobile site displays the detailed allergy content their region. The consumer also has the ability to obtain a coupon.
Stay up to date with our latest industry insights.
July 16th, 2018
While Chatbots and AI are being adopted, they aren’t being utilized to their full potential. Cielo believes the call center is being left out of the Chatbot strategy; with most enterprises believing chat and chatbots are a digital-only solution.Read More
June 01th, 2018
Chatbots are growing in popularity, but it’s how you utilize them that will set you apart from the competition.Read More
May 04th, 2018
Juniper predicts Chatbots will redefine the customer service industry, with the banking and healthcare sectors benefiting the most.Read More
Better relationships start
with better conversations
Cielo sees that there is an opportunity within a nurtured customer relationship to optimize and transform the contact center into a profit center. Great customer relationships begin with better conversations: Better conversations are achieved with the right tools, expertise, and prompts working in harmony.
Truly Omnichannel customer care is possible with the tools and services Cielo provides to enhance the customer care journey.