IVR to SMS is a simple solution which easily plugs into any IVR system.   Once activated in the script, you will immediately begin engaging customers who have routine, low touch issues waiting on hold in your call queue.

 

IVR to SMS provides customers with the option to immediately receive a SMS containing a resolution to their issue – without waiting on hold to speak with a live agent.IVR to SMS provides immediate relief when call volumes are especially high and provide more effective agent utilization when call volumes are lower.